HEMFORGE — Return & Refund Policy

Last Updated: Jun, 14, 2026

At HEMFORGE, we stand behind our patches. By completing a purchase on hemforge.com, you acknowledge and agree to this Refund & Return Policy in full, including all eligibility requirements and limitations.

1. 60-Day Money-Back Guarantee
We offer a 60-Day Money-Back Guarantee on your first order. If you're not satisfied for any reason, contact us within 60 days of the confirmed delivery date at info@hemforge.com, and we'll refund the amount you paid — even if the product has been opened or used.

• Honors the guarantee shown in our advertising.
• Applies to promotional and Buy-One-Get-One (BOGO) orders (you're refunded the amount actually paid).
• One guarantee claim per customer/household. We may ask you to return any unused/remaining patches with a prepaid label we provide.
• Shipping and handling fees are non-refundable under any circumstances.

2. 30-Day Returns (unopened items)
If you change your mind, return any unopened, unused item in its original packaging within 30 days of delivery, with proof of purchase. Return shipping is the customer's responsibility unless the item was defective or incorrect.

3. Health & Hygiene — Opened Items
Because our patches are a personal-care product applied to the skin, opened or used patches cannot be resold and are not eligible for a standard return for hygiene and safety reasons. Opened items are instead covered by the 60-Day Money-Back Guarantee (Section 1).

4. Subscriptions & Auto-Renewal

• The 60-Day Money-Back Guarantee applies only to your first shipment.
• YOUR SUBSCRIPTION AUTOMATICALLY RENEWS UNLESS CANCELLED. You will be charged through your payment method at your selected delivery cadence. By placing a subscription order, you expressly agree to these auto-renewal terms.
• Cancel anytime, at least 24 hours before your next billing date, via your account portal or info@hemforge.com. Cancellations take effect at the end of the current billing period.
• Renewal charges already processed are not refundable. It is the customer's responsibility to manage or cancel before renewal.

5. Damaged, Defective, or Wrong Items
Inspect your order on arrival. If anything is defective, damaged, or incorrect, contact us within 7 days of delivery at info@hemforge.com with your order number and photos. You do not need to return the item. We'll send a free replacement or full refund at our discretion. This remedy is in addition to your guarantee eligibility.

6. Order Cancellations
Request cancellation of a one-time order within 2 hours of purchase at info@hemforge.com. Once processed or shipped, an order cannot be cancelled; the standard 60-Day Guarantee then applies. A $2.00 administrative processing fee may apply to cancellations.

7. How to Request a Refund or Return

1. Email info@hemforge.com with your order number and reason.
2. We review and respond within 3 business days.
3. If a return is required, we email a return authorization (and a prepaid label when applicable). Items shipped back without authorization cannot be accepted.
4. Approved refunds are issued to your original payment method within 10 business days of approval (or receipt and inspection, when a return is required). Bank/card posting times may vary.

8. Lost or Undelivered Packages
If your package doesn't arrive in the estimated timeframe, contact info@hemforge.com to initiate a carrier investigation. Refund or replacement for lost packages is determined after the investigation and is subject to the guarantee window. Carrier delivery confirmation constitutes proof of delivery, even without a signature. We are not responsible for packages lost due to an incorrect address provided by the customer.

9. Exchanges
Fastest way to get a different item: request a refund for what you have and place a new order.

10. Non-Refundable

• Shipping & handling fees
• Gift cards
• Free/bonus items from a promotion (value may be deducted if kept from a returned BOGO order)
• Orders placed outside hemforge.com

11. European Union — 14-Day Right of Withdrawal
For orders shipped to the EU: cancel within 14 days of delivery for any reason; items must be unused, in original packaging, with proof of purchase.

12. Policy Amendments
HEMFORGE may update this policy at any time. Changes take effect upon publication on hemforge.com; continued use or purchase constitutes acceptance.

13. Acknowledgment
By placing an order with HEMFORGE, you acknowledge that you have read, understood, and agree to this Refund & Return Policy in its entirety, including all eligibility requirements, limitations, and exclusions.

Contact
DOLECOME
38 Avenue Albert Caquot, Dinard, France
Email: info@hemforge.com